Terms and Conditions

These Terms and Conditions apply to all contracts concluded through the ScriptWorldX shop between the provider and the customer. They apply in particular to digital software products, license keys, updates, downloads, extensions and related digital services.

Deviating, conflicting or supplementary customer terms become part of the contract only if the provider expressly agrees to them in text form. Individual agreements take precedence over these terms.

• Customer means any natural or legal person placing an order in the shop.
• Consumer means any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
• Business customer means a natural or legal person or partnership with legal capacity acting in the exercise of its trade, business or profession when concluding the contract.

The contracting party of the customer is ScriptWorldX IT - Michael Schiefer, Niederweg 54, 50374 Erftstadt, Germany, referred to below as the provider.

The full provider information, contact details and statutory provider notices are available in the imprint. Contractual and legal requests may be sent to Michael.Schiefer@ScriptWorldX.de.

The presentation of products in the shop is not a legally binding offer, but an invitation to place an order. Product descriptions, editions, terms, system requirements and prices are shown on the respective product page.

Before submitting the order, the customer can review and correct their entries. By clicking the button for a paid order, the customer submits a binding offer to conclude a contract.

The contract is concluded when the provider confirms the order by email, provides the license or accepts the payment process. Automatic receipt confirmations document receipt of the order unless they are expressly designated as acceptance.

A customer account may be required for orders. The customer must provide correct and complete information during registration, ordering and invoicing and update changes without undue delay.

Login credentials must be kept confidential. The customer is responsible for activities through their customer account to the extent they are responsible for the access. The provider must be informed without undue delay if misuse is suspected.

The prices displayed in the shop at the time of the order apply. Unless expressly stated otherwise, prices include statutory VAT. Tax information is shown during checkout and on the invoice where applicable.

The available payment methods are displayed during checkout. The provider may make individual payment methods available or restrict them depending on product, order value, country or technical availability.

• PayPal payments are processed via PayPal.
• Credit card payments are processed via Stripe.
• For SEPA bank transfer/prepayment, delivery takes place after receipt of payment and manual approval.

Delivery is exclusively digital. License keys, serial numbers, download links and related information are sent by email after successful payment and/or made available in the customer account.

For automated payment methods, provision usually takes place shortly after successful payment confirmation. For prepayment, provision may take several business days.

The customer must ensure that the email address provided is reachable and that provider emails are not blocked by spam filters or incorrect settings. If delivery fails, the provider will enable renewed provision after legitimate notification.

Upon full payment, the customer receives a simple, non-exclusive right to use the purchased software within the scope of the selected edition, license type, term and product description.

All rights not expressly granted remain with the provider or the respective rights holders. Open-source components or third-party components may be subject to their own license terms where they are part of a product.

• License keys may not be published, sold, rented, lent or passed on to third parties without authorization.
• Transfer, sublicensing or multiple use is permitted only if the respective license expressly allows it.
• Circumvention of technical protection measures, manipulation of license checks or abusive activations are prohibited.
• Decompilation, reverse engineering or modification of the software is permitted only where mandatory statutory rights allow this or the provider has expressly consented in advance.

Before purchase, the customer is responsible for checking whether the software is compatible with their hardware, operating system, database, access rights and technical environment. The product page and documentation are decisive.

The customer is responsible for installation, data backups, updates, network environment, access rights and security configuration unless a separate provider service has been expressly agreed.

Updates, bug fixes, security updates and support are provided within the scope of the product description, license type or a separate agreement. There is no entitlement to specific new features unless expressly agreed.

Where required by law or contract, the provider supplies updates necessary to maintain conformity of digital products. The customer must install provided updates within a reasonable time where required for security or functionality.

The provider may further develop digital products for objective reasons, for example to improve security, stability, compatibility or usability. Statutory customer rights remain unaffected.

Consumers generally have a statutory right of withdrawal. The withdrawal period is usually fourteen days from conclusion of the contract unless a statutory exception applies or the right of withdrawal expires by law.

For contracts for digital content not supplied on a tangible medium, the right of withdrawal may expire if the provider has begun performance after the consumer expressly consented to performance beginning before expiry of the withdrawal period, confirmed knowledge that the right of withdrawal expires upon beginning of performance, and the provider supplied the legally required confirmation.

Details are set out in the withdrawal instructions. The checkout contains a separate consent to begin performance for digital content.

Statutory defect rights apply. For consumers, the statutory rules on digital products apply in particular where a consumer contract for digital content or digital services exists.

The provider does not give any guarantee for specific characteristics, availability, economic success or compatibility unless such guarantee has been expressly declared in writing.

In case of errors, the customer should provide a comprehensible description of the issue, versions used, system environment and reproducible steps so that review and remediation are possible.

The provider has unlimited liability for intent and gross negligence, injury to life, body or health, under the Product Liability Act and within the scope of an expressly assumed guarantee.

For slightly negligent breach of material contractual obligations, the provider is liable only for the typical, foreseeable damage. Material contractual obligations are obligations whose fulfilment is essential for proper performance of the contract and on whose compliance the customer may regularly rely.

Otherwise, liability is excluded to the extent permitted by law. Statutory consumer rights remain unaffected.

The customer uses the software independently and only within the scope of the rights granted, applicable laws and the respective documentation.

• The customer creates appropriate data backups, especially before installation, updates, migration or production use.
• The customer protects license keys, access credentials and customer data against unauthorized access.
• The customer refrains from any abusive use, in particular attacks, manipulation, unauthorized transfer or use outside the agreed license scope.

Information on the processing of personal data in connection with the website, shop, customer account, order, payment and license management is provided in the privacy policy.

The provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board unless a statutory obligation applies in an individual case.

The former EU Online Dispute Resolution platform has no longer been available since 20 July 2025. Customers may always contact Michael.Schiefer@ScriptWorldX.de directly with concerns.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that it does not deprive them of mandatory consumer protection provisions of the country in which they have their habitual residence.

If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is the provider seat to the extent permitted by law. Statutory places of jurisdiction apply to consumers.

If individual provisions of these terms are or become invalid, the validity of the remaining provisions remains unaffected. The statutory provision takes the place of the invalid provision.